QUALITY

FENIX AT A GLANCE

OUR KEY SOLUTION BENEFITS:

SERVICE

FENIX, LLC has engineered and installed the most modern cold drawing and tempering capability in the world. By combining State-of-the-Art equipment with 100 years of process and product knowledge, FENIX, LLC delivers tempered wire with the highest value available in the industry. 
 

Tempered Wire quality begins with proper steel selection. We tailor our steel selection based on “best fit” for a given application. At FĒNIX, LLC we maximize product quality by linking continuous quality improvements throughout our supply chain. These linkages are engineered by utilizing our knowledge within the supply chain to create Tempered Wire product quality that sets the Standard in our Industry.

Internally, FĒNIX, LLC deploys the most stringent process and product controls for our Tempered Wire products.  Every significant process parameter is continuously recorded including 2-axis Laser measurement for dimensional control, Optical Pyrometer measurement for temperature control, Eddy Current measurement for surface control, and many others.  Using this approach allows FĒNIX, LLC to produce to tighter tolerances than industry standards for all products.

THE FĒNIX, LLC SAFETY, HEALTH, ENVIRONMENTAL AND QUALITY MANAGEMENT SYSTEMS ARE INTEGRATED INTO ONE MANAGEMENT SYSTEM.

Our Quality Management System is certified to ISO 9001:2008 through ABS Quality Evaluations, Inc. and meets the TS16949 Automotive Standard

Our Safety & Health Management System received the 2009 Safety Health Achievement Recognition Program (SHARP) from the Department of Labor’s OSHA On-Site 

Final Mechanical, Dimensional, and Surface inspection is made on the start and finish of each coil.  This provides a check that our process and product capability exceeds our customer’s specification.

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Available, On-Time, Quick

We FĒNIX LLC believes wire availability, on time delivery, accuracy of execution and quick response to our customers’ needs supports an ease of doing business which is second to none. We have an individual service plan (ISP) for every customer. The ISP determines the tempered wire grades and sizes that are required to support each customer and make these wires available on an as needed basis.

We ship 95% of our tempered wire within two days from release by our customer. For customers that do not have the ability to forecast their needs, we provide a weekly inventory of wire by size and grade, to support quick response to every customer. There is no tempered wire producer that has better product availability than FĒNIX LLC.

Combining all of this with customer service representatives, a sales staff and management personnel that are friendly, knowledgeable, professional and accessible, makes doing business with FĒNIX LLC an easy and simple experience